Privacy policy

1.What information do we collect?

We may collect personal information that you choose to provide to us, such as your name, email address, phone number and any information you submit through forms on our website.

If you subscribe to our newsletter, we collect the information you provide so we can send you news, offers and updates from Satori Health Club.

Our website is hosted by Squarespace. Squarespace may also automatically collect certain technical information when you visit our website, such as your browser, device, IP address and information about how you use the site.

If you make an enquiry, register your interest, purchase a service or become a member, we may collect information such as your name, email address, phone number and other information you choose to provide. This information may be stored in our membership management system, Gymflow.

2.How do we use your information?

We may use your information to:

• respond to enquiries or requests you send us;

• store and manage enquiries and customer information through our membership management system, Gymflow;

• manage memberships, bookings and services;

• communicate with prospective and current members;

• provide information about Satori Health Club, our services and memberships;

• send marketing emails, club news and offers where you have subscribed or agreed to receive them;

• provide customer support;

• operate and improve our website; and

• understand how visitors use our website.

You can unsubscribe from our marketing emails at any time using the unsubscribe link included in our emails.

3.Who do we share your information with?

We don't sell your personal information.

We use trusted third-party service providers to help us operate our business. These may include Squarespace for our website and email marketing, and Gymflow for membership management, enquiries and customer records.

These providers may process or store personal information on our behalf as necessary to provide their services.

Information may also be disclosed where required or authorised by law.

4.Cookies and website analytics

Our website may use cookies and similar technologies to make the website function correctly and help us understand how visitors use it.

Squarespace may use cookies and collect website usage information as part of providing its hosting and analytics services.

You can control cookies through your browser settings and, where available, through the cookie preferences displayed on our website.

5.Where is you information stored?

Personal information may be stored using third-party platforms that we use to operate our business, including Squarespace and Gymflow. Some of these providers may process or store information outside Australia.

By using our website or providing information through it, your information may therefore be processed in countries other than Australia.

6.How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

If you unsubscribe from our marketing communications, we will stop sending you marketing emails, although limited information may be retained where necessary to record your unsubscribe request.

7.How do we keep your information safe?

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We also rely on reputable third-party providers, including Squarespace, to provide secure systems for operating our website.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8.Your privacy rights.

You may contact us if you would like to ask about the personal information we hold about you or request that information be corrected or deleted where applicable.

You can also unsubscribe from marketing communications at any time using the unsubscribe link in our emails.

If you have a question or concern about how we handle your personal information, please contact us.

9.Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations. The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Satori Health Club
Unley, South Australia
Email: unley@satorihealthclub.com.au